note: Shipping charged at checkout is for return shipping.
Is your laptop still under warranty? If so, Portable One can repair in warranty Sony and Toshiba laptops. Please choose from the below options:
Portable One is an authorized Sony & Toshiba service center. We pride ourselves on honest diagnostic practices and reliable workmanship.
Do you need your system repaired quickly by professionals trained to troubleshoot and resolve the problem using manufacturer-approved parts? Portable One is your Number One source for in-warranty and out-of-warranty repair service. Portable One is Sony & Toshiba's premier Bay Area service center. If for any reason we cannot fix your machine, we will return it to you FREE OF CHARGE.
Every repair is GUARANTEED:
- No diagnostic fee for In-warranty covered work* If your repair is covered under warranty, the diagnostic fee will be refunded and you will only be charged for return shipping.
- Out-of-Warranty machines incur a $45.00 diagnostic fee. If you choose to have Portable One perform recommended repairs, we will credit the diagnostic fee to the service cost.
- We use only new parts - Never used parts! Used parts are not much cheaper than new, and you never know how long they will last.
If you are ready to set up your service, please select the appropriate service and click "Add to Cart", then click on "Checkout" (or "Log in & Checkout" if you are not already logged in.)
On the next screen, please be sure to describe the issue that needs service and all numbers from the bottom of the unit (serial number, model number, service number) in the checkout notes.
After completing checkout, please re-set your computer password to "admin" and ship your notebook to the address below.
Portable One is not responsible for damage incurred during shipping. Please pack your laptop carefully and opt for shipping insurance.
Portable One, Inc
Attn: Repairs, Ticket # ______ (enter your order/ticket order # here)
672 West 11th Street Suite 228
Tracy, CA 95376
*If your manufacturer's warranty does not cover the work required to address your issue, you will be responsible for the cost of work performed and a minimum charge for our diagnostic fee. Any issue that is not reproducible, or does not require the replacement of parts will usually not be covered by your manufacturer's warranty. If your repair is covered under warranty, the diagnostic fee will be refunded and you will only be charged for return shipping.
Please consult with your Portable One service advisor if you have any questions.